Who we are

We Value Your Privacy.

At Akansava, we treat your personal information as private and confidential. We are dedicated to protecting your privacy and providing you with the highest level of security at any point of interaction with us. This Privacy Policy describes what personal information we collect, what we do with it and how we protect it.

This policy (together with our Terms of Use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By continuing to visit our website (www.akansava.com), applications and other Akansava customer touchpoints, you accept and consent to the practices described in this policy.

Information We Collect and Use

We receive and store any information you enter on our Website or you give us in any other way. You provide a lot of this information when you register for an account with us or log into an existing account; provide information in your account; visit our website order products/services from us; access our platform or use our services; contact us for customer care.

The information we collect is typically related to the product or service you request and usually contains

  • Your name and title
  • Address, Phone number and email address
  • Connection and service usage details
  • Payment information
  • Information of people to whom goods are being delivered to
  • Email address and phone numbers of friends and other people
  • Information placed on your personal profile (e.g. personal description or passport photograph).
  • Related information which we may need to fulfil your request.

You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

Mobile:

When you download or use apps created by Akansava or our subsidiaries/sponsored platforms, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. However most mobile devices allow you to turn off location services.

Non- Personal Information Collected By Us:

In order to achieve our goal of providing you with the best service, we sometimes collect certain information during your visits to perform certain tasks such as grant you access to some parts of our web site, or conduct research on your behavior on our site in order to improve our services. We will not disclose your information to any person outside our organization except as described in this Privacy Policy.

Cookies:

Cookies are small text files stored on your computer or mobile devices whenever you visit a website.

Cookies have many uses, such as memorizing your preferences so as to tailor your experiences while on our site– or to help us analyze our website traffic.

Akansava uses cookies to improve your experience while on this site. We sometime use these cookies to help us understand your user experience on our site and to discover what content is most applicable to you.

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons.

However it should be noted that some cookies are essential to access certain areas of this site;

Use of Your Personal Information

Any personal information provided by you to Akansava will be used with your consent, for compliance with legal obligations or for the purposes of meeting legitimate interests of Akansava. 

Your personal information is used in:

  • Updating and enhancing Akansava’s records
  • Establishing your identity and assessing applications for our products and services
  • Pricing and designing our products and services
  • Administering our products and services
  • Managing our relationship with you
  • Managing our risks and helping to identify and investigate illegal activity (i.e.), such as fraud
  • Contacting you, for example in instances where we suspect fraud on your account or when the need arises to tell you about recent occurrences in the banking sector or some event(s) of significance.
  • Conducting and improving our businesses and improving your experience with us
  • Reviewing product/service.
  • Prevention of money laundering or terrorism financing activities.
  • Complying with our legal obligations and assisting government and law enforcement agencies or regulators/supervisors.
  • Identifying and informing you about other products or services that we think may be of interest to you.

We may also collect, use and exchange your information in other ways permitted by law.

Information We Share

We may share the information about you and your dealings with us, to the extent permitted by law, with the following:

  • Affiliated Businesses/Sponsored platforms – We work a lot with other business such as sellers on Akansava’s platforms or other third parties where we have joint offerings. In instances like that we may share customer information related to those transactions with third parties.
  • Akansava’s strategic partners/service providers – for the purpose of improving and providing our products and services to you. Your Personal information will not be shared with third parties for their marketing purposes.
  • Regulators/Supervisors, Government Agencies/courts – It may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence for Akansava to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
  • Third-Party Service Providers.
  • Akansava’s staff.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Information about our customers and their usage of our website is not shared with third parties for their marketing purposes. We do not disclose any information about any user’s usage of our web site except in specific cases, and we do not share information with any unaffiliated third parties for marketing purposes unless you expressly give us permission to do so.

How We Protect Your Information

We take appropriate technical and organizational measures to prevent loss, unauthorized access, misuse, modification or disclosure of information under our control.

Your personal information with us remains secure because:

  • We use strict security measures and technologies to prevent fraud and intrusion.
  • Our Security controls and processes are regularly updated to meet industry standards.
  • Our employees are trained to respect the confidentiality of any personal information held by us
  • We only reveal the last four digits of your card number when confirming an order even though we transmit the entire card number to the relevant card company, when orders are processed.

Where we have provided you (or where you have chosen) a password or security pin that grants you access to specific areas on our site, you are responsible for keeping this password confidential. We request that you do not share your password or security pin or other authentication details with anyone and also sure you sign off when using a shared computer.

Where We Store Your Information

All Personal Information you provide to us is stored on our secure servers as well as secure physical locations and cloud infrastructure (where applicable). The data that we collect from you may be transferred to, and stored at a destination outside Nigeria or the European Economic Area (“EEA”). Whenever your information is transferred to another location, we will take all necessary steps to ensure that your data is handled securely and in accordance with this privacy policy.

How Long We Store Your Information

We retain your data for as long as is necessary for the purpose(s) that it was collected. Storage of your data is also determined by legal, regulatory, administrative or operational requirements. 

Your Rights

You have certain rights available to you, these include:

  • The right to access your personal information held by us. Your right of access can be exercised by sending an email to support@akansava.com
  • The right to rectify inaccurate or incomplete information.
  • The right to remove yourself from our mailing list. For this to happen, you can send an email to support@akansava.com
  • Withdraw consent for processing in cases where consent has previously been given.
  • Restrict or object to processing of your personal data. We might continue to process your data if there are valid legal or operational reasons

You also have the right to:

  • Request that your personal data be made available to you in a common electronic format and/or request that such data be sent to a third party.
  • Request that your information be erased. We might continue to retain such data if there are valid legal, regulatory or operational reasons

Maintaining Accurate Information

Keeping your account information accurate and up to date is very important. If you discover any inaccuracies in your personal information, please promptly update or notify us where applicable, via our ticketing platform. Where necessary you may be required to provide documentary evidence.

Third-Party Sites and Services

Akansava’s websites, products, applications, and services may contain links to third-party websites, products and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details is governed by their privacy practices and Akansava will not be liable for any breach of confidentiality or privacy of your information on such sites. We encourage you to learn about the privacy practices of those third parties.

Social Media Platforms

Akansava may interact with registered users of various social media platforms, including Facebook, Twitter, Google+, LinkedIn and Instagram. Please note that any content you post to such social media platforms (e.g. pictures, information or opinions), as well as any personal information that you otherwise make available to users (e.g. your profile) is subject to the applicable social media platform’s terms of use and privacy policies. We recommend that you review these information carefully in order to better understand your rights and obligations with regard to such content.

Privacy of Children

We do not sell products for purchase by children. If you are under 18, you may use Akansava’s platform with the consent of a parent or guardian only.

Promotional Messages

Akansava may sometimes contact you with products or services that we think may be of interest to you. If you don’t want to receive such promotional materials from us, you can opt out at any time by sending an email to support@akansava.com.

Privacy Policy Changes

This policy may be revised to reflect the legal, regulatory and operating environment and such revised versions will automatically become applicable to you. We will post any revisions we make to our Privacy Policy on this page and such revised policy becomes effective as at the time it is posted. We will notify you when any changes to our privacy policy have been made. We also encourage you to check this page from time to time for updates to this policy.

Contact: Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@akansava.com. This privacy policy was last updated on January 14, 2020.

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